Beds & Mattresses can only be returned if they are unopened.

Beds & Mattresses, which have been opened or slept on, cannot be returned (for hygiene reasons). If you wish to test a product(s) that you are unsure of, please keep it sealed in its original packaging and inform Autumn Blu delivery drivers, that you want the product to remain sealed until you have tested it. A mattress can be tested for comfort whilst it is still inside the packaging and therefore, for hygiene reasons, once the packaging has been opened the product will then be classed as used and cannot be returned. You have 14 days to inform Autumn Blu, if you want the product uplifted.

Returning your product(s) will incur a charge of up to 90 Euros recollection fee and the item will be checked to ensure that it has remained sealed and is still in its original condition. This charge will be deducted from your refund. Service charges (Assembly, Removal or Delivery) will NOT be refunded once these services have been completed.

We (Autumn Blu) will not be liable for any damage caused to your property or house contents, if due responsibly has been taken by the employees of Autumn Blu. The customer should ensure that the entrance and area where the product(s) is directed, are clear of any obstructions and that there is reasonable room to build (if necessary) and manoeuvre the product(s) – path ways must be clear of pictures/mirrors/lamps/lightshades etc.

We are committed to customer satisfaction and offer a full returns service on faulty goods. If the goods are found to be faulty on delivery, the item(s) should be returned with the driver and reported to Autumn Blu while the driver is still present. You should be aware that:

All sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only;

• Mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances

• Comfort grading is for guidance only and are supplied to us by the manufacturer

We are happy to guarantee that for 12 months from the date of Delivery, the Goods will:

(a) Be of satisfactory quality;

(b) Be fit for the purpose for which they are designed and supplied;

(c) Be free from material defects in design, material and workmanship; and

(d) Comply with all applicable statutory and regulatory requirements for selling the Goods in Northern Ireland.

(e) All warranty’s and guarantees are supplied to us by the manufactures; you must allow time for us to confer with said companies to try and resolve any issues that you may have, replacement parts will have to shipped from the manufacturers premises.

Unless stated the Guarantee covers normal domestic home use only and does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by You, commercial use, failure to follow our written instructions regarding care of the goods, or any alteration or repair to the goods which you carry out without Our prior written approval.

If you inform us that the Goods have breached the Guarantee, within one year of purchase, please write to or e-mail us at [email protected], stating your order reference, nature of the problem and attaching/enclosing clear photographs depicting the problem. We are sorry but Autumn Blu are unable to look into such claims if photographic evidence is not supplied.

We may at our own discretion arrange an inspection to verify this. If this inspection finds that the Goods have not breached the Guarantee, we will decline any further action, but provide full details of the reasons for the decision. You will have direct access to any reports completed by the inspection specialist.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


To return your product, you should mail your product to: Unit 9, Kilmore Business Park, Dublin Road, Cavan, Cavan, H12 VX83, Ireland. If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.